Communication is the key to EVERYTHING.
MHM sort of cheats when we say we are an outsource company. We don't share premises with our consultant surgeons nor are we next door to the hospital. Neither do we speak to them every single...
The Wrong Solution to a problem that shouldn’t have been there any way.
A group of surgeons I know is having problems getting paid by insurance companies. Not just an individual insurance company but all insurance companies. More specifically or so the surgeon's...
Unpaid Self-Funders?
Most MHM clients have reported issues with self-funders when we get involved. It is also the source of many calls made to MHM. With the self-funding market increasing, it is important to understand...
WHAT TO LOOK FOR AND WHEN AS YOU REVIEW THE BILLING PROCESS OF YOUR PRIVATE PRACTICE
What do I look for? Precisely where the Practice is now. When? The very first day It seems the most obvious place to start. It is. But numerous times a practice doesn't really...
Understanding how and why to uplift a fee.
I've been asked to re-published the following which first appeared last year. The first thing to realise about increasing a fee is that you CANNOT increase a fee for all your surgical episodes. Nor...
Less haste. More Speed
I'm a really, really impatient person. I like everything done yesterday. Which is why I go incredibly slowly to start with. Do it once and do it right When I begin to raise invoices for a consultant...
More Patients: as simple as answering the phone.
One of my major bugbears with medical practice is the ability to answer the phone. Sounds simple. It is! Yet many practices do not answer the phone. Instead, the call goes to an answering machine...
When Time Allows
What a truly awful expression! It was said to me recently by a medical secretary who was struggling to get all her invoicing done. Her belief was that she had only many hours in the day and it was...
Entrepreneur or Surgeon? Or Both?
At a on-line medical conference recently a friend of mine was discussing the future of the private practice industry and what lay ahead. My colleague shared the view that the "younger" newly...
The Art of Excess and Shortfalls
One of the major areas MHM is approached about is excess and shortfalls. In October 2019, empirical evidence indicated 26% of all claims to private medical insurance companies are subject to an...
Do it once and do it right
When I begin to raise invoices for a new MHM client, for example, I'll check I have the right provider number. I'll check all the online systems and EDI protocol are 100% accurate. Is the...
More Patients: as simple as answering the phone.
One of my major bugbears with medical practice is the ability to answer the phone. Sounds simple. It is! Yet many practices do not answer the phone. Instead, the call goes to an answering machine...