Put Beethoven in charge
He wrote the 9th Symphony. One of the most acclaimed pieces of music in the world was written by a deaf man! How? Actually, Beethoven wasn't deaf when he wrote the 9th but he was profoundly hard of...
Answer right in front of you
Like many problems faced by a medical practice or any other business, an answer to a problem can often be hidden in plain sight. This was the case when I undertook a management consultancy towards...
How are you REALLY performing?
All MHM clients are very dedicated individuals. Having spent approximately 15 years of training and finally becoming medical professionals, they go on to work incredibly long hours. They do so...
How do you uplift a fee?
I've been asked to re-published the following which first appeared last year. The first thing to realise about increasing a fee is that you CANNOT increase a fee for all your surgical episodes. Nor...
Insurance Companies get it wrong sometimes too
I argue with medical insurance companies all the time. Let me, however, be very specific about when and why I argue with them. I argue with them when I think they are wrong or when I think they...
Charge the Patient and force them to sort it
A group of surgeons I know is having problems getting paid by insurance companies. Not just an individual insurance company but all insurance companies. More specifically or so the surgeon's...
Stop wasting my time. Listen to what I asked instead
Recently a friend of mine called asking for a favour. I’ve known this guy years. We started our respective businesses around the same time. He has now reached the point where he needs to relocate...
Don’t make it harder than it needs to be
What follows is absolutely real and why medical invoicing can be more troublesome than it need be. One of my guys ran an outpatient clinic last Thursday The clinic list arrived with me on the...
Backdating a Pre-Authorisation
The patient arrives for the consultation but hasn’t obtained a pre-authorization from their insurance company. Should you see the patient? Yes; patient care must come first. But the patient does not...
What is a CCSD code and where do you find one?
What's a CCSD code? A CCSD code is used by insurance companies to identify a medical procedure. An Orthopaedic surgeon, for example, understands what a Multiple arthroscopic operation on the knee...
Mistaking movement for action
I've been reading a really interesting book. The book goes into some detail on how decisions are made. What the process is? Which factors are included? Why are some factors excluded? When is a...
Tomatoes in a Private Medical Practice
The single biggest restriction on the performance of any private medical practice is: TIME. Sound surprising? It shouldn't be. There are only 24 hours in a day. Even Stephen Hawking (one of...