Don’t be afraid to ask for the money
Why are you in business? Many times, consultant surgeons have approached MHM because they, as consultant surgeons, don’t like asking patients for the money. And from a certain point of view, this is...
When Time Allows
What a truly awful expression! It was said to me recently by a medical secretary who was struggling to get all her invoicing done. Her belief was that she had only many hours in the day and it was...
Watch Your Costs Please
At a recent on-line presentation, I was asked about the costs and use of accounting software. Bearing in mind the presentation was to consultants who had not yet established a private practice,...
Do Something – show me the money
Anybody ever watched the movie “Jerry Maguire” and the immortal quote – show me the money! Clearly a guy I recently bumped into at a medical conference hadn’t. He was the Practice Manager for a...
Practice management – leave your ego at the door
It takes an amazing amount of determination and resilience to become a consultant surgeon. Years of study, sacrifice and long, long nights. Finally you make it. Then one day decide to start a...
Why do I love mistakes?
I love it when a mistake happens or when something goes wrong. It means I get the chance to look at what went wrong and more importantly WHY it went wrong. That means I can stop the same mistake...
The Patient Paid Cash On The Way Out
It’s great when a patient pays cash - on the way out he or she produces a roll of £10 notes and pays in full. It happened just before Christmas last year to an MHM client. Couple of items to...
More Patients: as simple as answering the phone.
One of my major bugbears with medical practice is the ability to answer the phone. Sounds simple. It is! Yet many practices do not answer the phone. Instead, the call goes to an answering machine...
Outsourcing does not mean a lack of communication
MHM sort of cheats when we say we are an outsourced medical biller. We don't share premises with our consultant surgeons nor are we next door to the hospital. Neither do we speak to them every...
I’ve been meaning to look at that…
There a few things I hear that automatically set alarm bells ringing when I look at the invoicing and billing process of a business. "I'll take a look at it next week" "I'll get round to it in a...
Understanding how and why to uplift a fee.
I've been asked to re-published the following which first appeared last year. The first thing to realise about increasing a fee is that you CANNOT increase a fee for all your surgical episodes. Nor...
The Cause Of The Problem
A group of surgeons I know is having problems getting paid by insurance companies. Not just an individual insurance company but all insurance companies. More specifically or so the surgeon's...