Health Cash Plans and Receipts
Every so often I take a phone call from a self-funding patient. The patient requires a receipt for their payment. The patient can then re-claim the amount paid from their health cash plan provider....
Actually, you can get paid for that.
It is depressing the number of times I hear consultant surgeons complaining about insurance companies. In my experience the reasons normally cited are incorrect. Far from it. I've lost track...
Right first time
In the world of medical billing, the most efficient way of doing something is to do it right the first time. What happens if you don't? You don't get paid. MHM recently completed a project...
My patient does not have pre-authorisation
I've been asked this question quite a few times over the years. In by far the majority of cases, your patient should obtain pre-authorisation prior to the initial consultation. But sometimes, the...
How can I increase my cash flow?
One of the most often asked questions is "how can I increase my cash flow". The answer, as regards medical invoicing, is very simple: RAISE YOUR STANDARDS But what does that mean in reality? It...
Private medicine is completely different from the NHS
One of the most common remarks I hear from my guys is the number of patients they see in the NHS. They have patients queuing up to see them. Such a comment is normally followed by the...
Pick your spots when you argue with an insurance company
I argue with medical insurance companies all the time. Let me, however, be very specific about when and why I argue with them. When I think they are wrong or when I think they have made a...
What do you want to happen to your invoice?
To successfully perform medical invoicing or medical billing there has to be a focus on the task. But what is the required outcome of such a task? Getting the invoice paid is ALWAYS the...
Transferring pre-authorisations between consultants
Yes, you can but only with the insurance companies permission! This question arose from a group of consultants who referred patients to each other. They always seem to have problems in getting the...
It’s good to talk
Working with consultant surgeons is fun. However, since one particular private medical insurance company decided to outsource their help desk or their "advisors" late last year, there has been a...
Alarm Bells and Sanity Checks
Alarm bells There a few things I hear that automatically set alarm bells ringing when I look at the invoicing and billing process of a business. "I'll take a look at it next week" "I'll get round to...
Here comes the accident
A normal item when I get asked to review a consultant’s invoicing process is the potential for weakness in the area of records on his/her part. Carrier bags & Cardboard Boxes Sometimes, I’m...