What is it you are trying to do?
Get an invoice paid. That is what you are trying to do and is the desired outcome. Outcome The outcome is always the same. Getting an invoice paid. The total focus must be applied to this outcome at...
Back dating a preauthorisation
A pre-authorisation can be backdated. The patient will obtain authorisation for an initial consultation in advance of the actual date normally. But sometimes, the patient arrives for the...
I’m not accepting that fee.
That perhaps is one of the statements, I hear from private surgeons more frequently than others. The following example, however, illustrates that despite the rejection of the fee, examination of how...
Is it necessary
Working for a consultant surgeon is fun. However, since one particular private medical insurance company decided to outsource their help desk or their "advisors" late last year, there has been a...
Do the important things – then measure them!
There a few things I hear that automatically set alarm bells ringing when I look at the invoicing and billing process of a business. "I'll take a look at it next week" "I'll get round to it in a...
Act in haste, repent at leisure
Two different MHM clients - both consultant surgeons - have been advised by a specific insurance company that the fees for their initial and follow up consultations are being reduced. They...
The private world is very different from the NHS
One of the most common remarks I hear from my guys is the number of patients they see in the NHS. They literally have patients queuing up to see them. Such a comment is normally followed by the...
Different rules.
It is depressing the number of times I hear potential clients rubbishing insurance companies. In my experience the reasons normally cited are incorrect. Far from it. I've lost track how often...
Using one wrong digit cost £725.00
It actually happened too. Wrong code Consider a CCSD code for a follow up consultation = 20310. Now consider the CCSD code for an ECG = 20110. A consultant surgeon couldn’t understand why he was not...
Open Referral – it’s just not right
Recently a family member in conjunction with her GP decided an appointment with a private consultant was necessary. As the family member had private medical insurance through her employer, a phone...
What do you mean? I didn’t agree to that!
In terms of medical billing, this perhaps is one of the statements I hear from private consultant surgeons more frequently than others. The following example illustrates that despite the rejection...
It’s the avoidable things that can take the most time
The story so far.. I was literally 70% through billing for a client’s clinic he held yesterday. Eight separate patients and a mixture of initial and follow up consultations. All was going well until...