The Preauthorisation was actually declined
Consider when the patient has contacted his/her insurance company and been issued with a pre-authorisation number. This does not mean, the insurance company will accept your charge. This happened to...
So many unpaid self funding invoices
Ever thought what is the most often quoted reason for non-payment by a self funding patient? The same reason is quoted over and over again. It is not ‘I haven’t got the money” nor is it “I didn’t...
Can’t be right? You haven’t seen that patient before?
Another day arrives. Its time to invoice yesterday's clinics. Pay attention This is a good example of not paying sufficient attention to the clinic list. It almost cost the consultant £60. The...
Where has my money gone?
Some insurance companies decline to accept invoices that are sent more than six months after the consultation or surgical episode. Fair enough, they should have been invoiced. BUT… A...
The pre-authorisation is no longer valid
Have you ever thought how long a pre-authorisation is live? Or how many didn’t realise some insurance companies deem pre-auths do have a life span? For example: I was asked to invoice for a surgical...
The Accident waiting to Happen
It’s amazing how many people don’t back their IT systems up. When they have an accident, they have a serious accident. One guy kept all his correspondence and notes on his laptop and only on his...
Ask for the money. Otherwise why are you in business?
Why are you in business? Many times, consultant surgeons have approached MHM because they, as consultant surgeons, don’t like asking patients for the money. And from a certain point of view, this is...
I get round to it when I have the time
What a truly awful expression! It was said to me recently by a medical secretary who was struggling to get all her invoicing done. Her belief was that she had only many hours in the day and it was...
Are you actually getting paid? Show me the money then!
Anybody ever watched the movie “Jerry Maguire” and the immortal quote – show me the money! Clearly a guy I recently bumped into at a medical conference hadn’t. He was the Practice Manager for a...
Swallow Your Pride And Ask For Help
It takes an amazing amount of determination and resilience to become a consultant surgeon. Years of study, sacrifice and long, long nights. Finally you make it. Then one day decide to start a...
Why do I love mistakes?
I love it when a mistake happens or when something goes wrong. It means I get the chance to look at what went wrong and more importantly WHY it went wrong. That means I can stop the same mistake...
The Patient Paid Cash On The Way Out
It’s great when a patient pays cash - on the way out he or she produces a roll of £10 notes and pays in full. It happened just before Christmas last year to an MHM client. Couple of items to...