For all your private medical practice needs

pete@medicalhealthcaremanagement.co.uk

01902 280 442

Hilton Hall, Hilton Lane, Wolverhampton, WV11 2BQ

Why do I love mistakes?

I love it when a mistake happens or when something goes wrong. It means I get the chance to look at what went wrong and more importantly WHY it went wrong. That means I can stop the same mistake happening again and therefore I get better. For example: I was sent a...

Entrepreneur or Surgeon? Or Both?

At a on-line medical conference recently a friend of mine was discussing the future of the private practice industry and what lay ahead. My colleague shared the view that the “younger” newly appointed consultant is more adaptable to the direction of change...

Customer service is an investment.

Working for consultant surgeons is fun. However, since one particular private medical insurance company decided to outsource their help desk or their “advisors” late last year, there has been a marked reduction in their level of customer service from it....