It’s really strange how, in the search of efficiency, the exact opposite happens.
Take a relatively new MHM client.
He is very good at finishing a clinic and immediately sending a scan of his clinic list to MHM. He does so every time.
The problem is he takes a photograph of his clinic list, attaches it to a secure email and sends it.
Perfect.
Except I can’t read it. That’s because the quality of the picture is poor.
In days gone by, the standard joke was you couldn’t read a medical professionals handwriting. Actually this isn’t true. For instance, all MHM clients have excellent handwriting.
It’s when technology is used incorrectly in search of efficiency that the problems arise.
Consequently, I normally have to phone the client. And that equals a delay!
More importantly this leads to an unnecessary delay in payment.
There is little point in raising an invoice without all the correct data. The chances are you can’t anyway.
Above all, the data should be in a format easily read and understood.
Look at it another way:
Invoice right = get paid right.
It is better to check the quality of the format used to send your data as well as the data itself.
pete@medicalhealthcaremanagement.co.uk