by Pete Crutchley | Jan 12, 2022 | Medical Billing News
I love it when a mistake happens or when something goes wrong. It means I get the chance to look at what went wrong and more importantly WHY it went wrong. That means I can stop the same mistake happening again and therefore I get better. For example: I was sent a...
by Pete Crutchley | Jan 11, 2022 | Medical Billing News
It’s great when a patient pays cash – on the way out he or she produces a roll of £10 notes and pays in full. It happened just before Christmas last year to an MHM client. Couple of items to remember, however. 1. The consultation still needs to be invoiced –...
by Pete Crutchley | Jan 10, 2022 | Medical Billing News
One of my major bugbears with medical practice is the ability to answer the phone. Sounds simple. It is! Yet many practices do not answer the phone. Instead, the call goes to an answering machine and then one of two things happen. The call is never returned. The...
by Pete Crutchley | Jan 9, 2022 | Medical Billing News
I called one of my friends early one evening recently. His phone went straight to voice mail. Curiously he didn’t call me back with half an hour or so per normal. He called me this morning instead. He explained why. Every Wednesday, he and his wife have a...
by Pete Crutchley | Jan 8, 2022 | Medical Billing News
MHM sort of cheats when we say we are an outsourced medical biller. We don’t share premises with our consultant surgeons nor are we next door to the hospital. Neither do we speak to them every single morning when they walk through the door. We are –...
