DNA & Cancelled Appointments
This is a topic that comes up frequently when I meet Private Consultant Surgeons. Indeed, the point was touched upon last year in a blog regarding asking self-funding patients to pay in advance....
Receipts and Cash Plans
Every week I take a phone call from a self-funding patient. The patient requires a receipt for their payment. The patient can then re-claim the amount paid from their health cash plan provider. For...
Don’t assume you can’t charge for it
I was at a medical conference recently and one of the speakers - a well-established consultant surgeon - stated during his presentation that a private surgeon could not charge for inpatient care. He...
Why it’s always better to get it right first time
In the world of medical billing, the most efficient way of doing something is to do right first time. What happens if you don't? You don't get paid. MHM recently completed a project for a private...
Can I see a patient without a pre-authorisation?
The question is asked quite often. In the majority of cases, your patient should obtain pre-authorisation prior to the initial consultation. But sometimes, the patient arrives and hasn’t obtained a...
PSSSST? Want to increase your cash flow?
One of the most often asked questions is "how can I increase my cash flow". The answer, as regards medical invoicing, is very simple: RAISE YOUR STANDARDS But what does that mean in reality? It...
An NHS practice is VERY different than a private practice
One of the most common remarks I hear from my guys is the number of patients they see in the NHS. They have patients queuing up to see them. Such a comment is normally followed by the...
What is it you want today?
GET PAID! To successfully perform medical invoicing or medical billing there has to be a focus on the task. But what is the required outcome of such a task? Getting the invoice paid is...
How do I transfer a pre-auth TO or receive a pre-auth FROM a colleague?
A question from a group of consultants who referred patients to each other and they had problems getting paid. Following a conversation with the insurance companies concerned the cause of the issue...
What is the FIRST rule if you want to get paid?
SEND THE INVOICE! There a few things I hear that automatically set alarm bells ringing when I look at the invoicing and billing process of a business. "I'll take a look at it next week" "I'll get...
the cheats way to more consultations
I had lunch last week with a consultant who was keen to grow his practice. We'd known each other for a while. Indeed we had begun speaking when he had not achieved his 2017 goals. Because they were...
How long will I be on hold to an insurance company?
Working for consultant surgeons is fun. However, since one particular private medical insurance company decided to outsource their help desk or their "advisors" late last year, there has been a...