Another day arrives and its time to invoice yesterday’s clinics.
Pay attention
This is a good example of not paying sufficient attention to the clinic list. It almost cost the consultant £50 because the patient was marked down as a follow-up. Therefore an invoice for a £150 follow up was required for the patient’s insurance company.
Wrong!
According to MHM however, the consultant had never seen this particular patient before. A quick phone call established that this was actually a new patient and therefore a £200 invoice was required for an initial consultation.
Who was responsible for making the mistake isn’t really the driver although it is important of course but of more importance is having a process to identify and correct the error.
All you have to do is outsource the invoicing to someone who checks absolutely everything.
pete@medicalhealthcaremanagement.co.uk