Another day arrives. Its time to Thursday’s clinics.
Pay attention
This is a good example of not paying sufficient attention to the clinic list. It almost cost the consultant £205. The patient was marked down as a follow-up. An invoice for £100 was required for the patient’s insurance company.
Wrong!
According to MHM, the consultant had never seen this particular patient before. A quick phone call established that this was actually a new patient so a £205 invoice was required for an initial consultation and not for a £145 follow up.
Who was responsible for making the mistake isn’t really the driver. It is important of course but mistakes happen. Of more importance is having a process to identify and correct the error.
Before it costs you £205.
All you have to do is outsource the invoicing to someone who checks absolutely everything.